The website of the City of Seoul is widely recognized not only for its efficiency in providing relevant information, but also for the level of citizens’ participation that it offers, which seems to be higher than most of municipal websites. The website provides citizens with opportunities to participate in governmental processes. It includes well-organized and systematic opportunities to submit ideas and suggestions on proposed policies via policy forums in which citizens can freely suggest policy ideas and agendas to public servants representative of the municipality’s efforts towards enhancing online citizen participation. The Cyber Policy Forum aims to, “provide citizens with opportunities to understand policy issues and to facilitate discussions; to encourage citizen participation in public administration and to obtain feedback about policy issues; and to reflect citizens’ opinions in city policies and produce more tailored policy solutions for citizens.”
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